Eat Street Admin Officer CALLING ALL FULL-TIME/PART-TIME IN HOSPITALITY WORKERS!

Job Overview: As an F&B Supervisor – Eat Street Admin Officer, you will play a key role in the smooth operation of the food and beverage department at Eat Street. Your responsibilities will involve supervising F&B staff, coordinating administrative tasks, ensuring exceptional customer service, and maintaining effective communication between different teams. Your organizational skills, leadership abilities, and attention to detail will contribute to the overall success of Eat Street. 

Key Responsibilities: 

1. F&B Operations: 

   • Oversee day-to-day F&B operations, ensuring efficient service delivery and customer satisfaction. 

   • Supervise and train F&B staff, including servers to ensure high-quality service to customers 

   • Monitor Eat Street area and to maintain cleanliness, organization, and adherence to health and safety standards. 

   • Assist with staff scheduling, ensuring adequate coverage for various shifts and special events. 

   • Handle customer inquiries, concerns, and complaints in a professional and timely manner. 

2. Administrative Coordination: 

   • Ensuring all operators/trade persons/cookers fully understand and compliance Eat St Rules includes service and customer satisfaction. 

   • Coordinate administrative tasks related to F&B operations, such as inventory management, purchasing, and budgeting. 

   • Maintain accurate records of F&B sales, expenses, and other relevant data for reporting and analysis purposes. 

   • Collaborate with the management team to develop and implement F&B policies, procedures, and standards. 

   • Assist in menu planning, pricing, and promotions to maximize revenue and customer satisfaction. 

   • Support in the recruitment and onboarding of F&B staff, ensuring compliance with hiring protocols. 

3. Customer Service: 

   • Ensure exceptional customer service by training staff on proper service etiquette and handling guest interactions. 

   • Regularly engage with customers, addressing their inquiries, feedback, and special requests. 

   • Monitor customer satisfaction levels and take proactive measures to resolve any issues or concerns. 

   • Maintain a welcoming and friendly atmosphere at Eat Street, promoting a positive dining experience. 

4. Communication and Collaboration: 

   • Facilitate effective communication between the F&B department and other teams, such as kitchen staff, event planners, and management. 

   • Coordinate with the marketing team to promote F&B offerings, special events, and promotions. 

   • Collaborate with the kitchen staff to ensure smooth coordination between food preparation and service. 

   • Foster a positive and cohesive work environment, promoting teamwork and collaboration among staff members. 

5. Health and Safety Compliance: 

   • Ensure compliance with health and safety regulations, food handling practices, and sanitation standards. 

   • Conduct regular inspections of the dining area, bar, and storage areas to maintain cleanliness and hygiene. 

   • Address any safety concerns or incidents promptly, following proper protocols and reporting procedures. 

   • Assist in implementing and enforcing F&B-related policies to ensure a safe and secure environment. 

Qualifications and Skills: 

• Previous experience in a supervisory role in the food and beverage industry is preferred. 

• Excellent organizational and multitasking abilities. 

• Strong leadership and team management skills. 

• Exceptional customer service and communication skills. 

• Proficiency in administrative tasks, such as inventory management and budgeting. 

• Knowledge of health and safety regulations in the F&B industry. 

• Flexibility to work evenings, weekends, and holidays as required. 

• Proficiency in using computer software for administrative tasks. 

• Attention to detail and a commitment to quality and excellence. 

• Ability to work under pressure and in a fast-paced environment. 

• For the right candidates, the company will offer flexible hours and a great salary package 

• Further training can be provided, encourage to apply with no experience in the industry 

Please send your CV to career@cbddevgroup.com.au